Thai Sugar Company Ltd
At Thai Sugar Company Ltd, we are committed to providing our customers with the highest quality sugar products. We take pride in our manufacturing processes and adhere to strict quality control measures to ensure that our products meet or exceed your expectations. However, we understand that there may be instances where you may need to return or seek a refund for a purchase. This Refund and Return Policy outlines the guidelines and procedures for such situations. Refund & Return Policy
If you receive a damaged or defective product, please contact our customer service team within 30 days of receiving your order. We may request photographic evidence or ask for additional information to assess the issue. Once we have verified the problem, we will offer you the following options:
Replacement: We will promptly ship a replacement product to you at no additional cost.
Refund: If a replacement is not available or preferred, we will issue a full refund for the damaged or defective product. Refund & Return Policy
In the rare event that you receive an incorrect product, please notify us within 3 days of receiving your order. We will investigate the matter and take the necessary steps to rectify the error. Depending on the circumstances, we will offer you the following options:
Correct Shipment: If the correct product is available, we will ship it to you as soon as possible. We may arrange for the incorrect product to be returned at our expense.
Refund or Credit: If the correct product is not available or if you prefer, we will issue a full refund or provide a credit for the value of the incorrect product. Refund & Return Policy
We understand that sometimes you may change your mind about a purchase. If you wish to return a product for reasons other than damage, defect, or incorrect shipment, please contact our customer service team within 5 days of receiving your order. Please note that for change of mind returns, the following conditions apply:
Product Condition: The returned product must be unopened, unused, and in its original packaging.
Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
Refund or Credit: Upon receiving the returned product and verifying its condition, we will issue a refund or provide a credit for the value of the product, minus any applicable restocking fees. Refund & Return Policy
4. General Guidelines:
To ensure a smooth and efficient return or refund process, please keep the following guidelines in mind:
Contact Customer Service: Before returning any product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Packaging and Documentation: Please include all original packaging, labels, and documentation when returning a product. This will assist us in processing your return quickly and accurately.
Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account. Refund & Return Policy
If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer service team. We are here to assist you and provide any necessary support throughout the return or refund process.
At Thai Sugar Company Ltd, we value your satisfaction and strive to resolve any issues promptly and fairly. We appreciate your trust in our products and services, and we are committed to ensuring that your experience with us is positive from start to finish.
Note: It is important to customize the policy details, including the number of days for returns, restocking fees (if applicable), and any specific instructions or eligibility criteria based on the company’s actual refund and return policy.