Thai Sugar Company Ltd
At Thai Sugar Company Ltd, we are dedicated to ensuring a smooth and reliable delivery process for your sugar products. This Delivery Policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully to understand our procedures and expectations. Shipping & Delivery Policy
1. Order Processing:
a. Order Confirmation: Once you place an order through our website, you will receive an order confirmation email containing the details of your purchase. Please review this confirmation to ensure accuracy. If you notice any errors, please contact our customer support team as soon as possible. Shipping & Delivery Policy
b. Order Fulfillment: We strive to process and fulfill orders promptly. Our team will prepare your package with care, ensuring that the sugar products are packaged securely to prevent damage during transit. Shipping & Delivery Policy
2. Shipping Methods and Fees:
a. Shipping Options: We offer various shipping methods to accommodate your needs. The available options, including standard or expedited shipping, will be presented during the checkout process. Please select your preferred shipping method accordingly. Shipping & Delivery Policy
b. Shipping Fees: Shipping fees are calculated based on factors such as the destination, package weight, and shipping method chosen. The applicable fees will be displayed during the checkout process. Please note that additional charges, such as customs duties or taxes, may apply for international shipments and are the responsibility of the recipient. Shipping & Delivery Policy
3. Shipping Timeframes:
a. Estimated Delivery Times: The estimated delivery timeframe for your order will depend on the shipping method selected and the destination. Please note that these timeframes are approximate and may vary due to factors beyond our control, such as customs clearance or unforeseen shipping delays.
b. Order Tracking: Once your package is shipped, we will provide you with a tracking number and instructions on how to track your order. You can use this information to monitor the progress of your shipment online.
4. International Shipping:
a. Customs and Import Duties: For international shipments, customs duties, taxes, and other import fees may apply depending on your country’s regulations. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs paid to Thai Sugar Company Ltd. Please contact your local customs office for more information regarding these fees.
b. Customs Clearance: We will provide the necessary documentation and information required for customs clearance. However, please note that customs procedures and processing times may vary, which can impact the overall delivery timeframe.
5. Delivery Issues and Resolution:
a. Address Accuracy: It is your responsibility to provide accurate and complete shipping information during the checkout process. Please ensure that the provided address is correct, including any relevant apartment, suite, or unit numbers. We are not liable for delays or undelivered packages resulting from incorrect or incomplete addresses.
b. Delivery Attempts: Our shipping partners will attempt delivery of your package to the provided address. If delivery is unsuccessful due to the recipient’s absence or other circumstances, they may leave a delivery notification or attempt redelivery on another date. Please follow the instructions provided by the shipping carrier to ensure successful delivery.
c. Damaged or Missing Packages: In the rare event that your package arrives damaged or is missing items, please contact our customer support team immediately. We will work with you to investigate the issue and resolve it in a timely manner.
6. Shipping & delivery Policy: Contact Us:
If you have any questions, concerns, or need assistance regarding the delivery of your order, please reach out to our customer support team using the contact information provided on our website. We are here to help and ensure that you receive your sugar products promptly and in excellent condition.
Thank you for choosing Thai Sugar Company Ltd. We appreciate your business and look forward to serving you with our delicious sugar products.
Note: It is important to customize the policy details and include any specific clauses or provisions based on the company’s actual delivery procedures and shipping partners.